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Availability and Performance Monitoring - System Architecture and Requirements
© 2011 ITPMG, LLC. All rights reserved.
ITPMG System Architecture
The ITPMG solution is contained on a single platform which runs the following components: Management Server, End Point Manager (EPM) server and Analytic server. The scalable architecture enables the EPM and Analytic services to be separated over time to support very large organizations.
The ITPMG solution is contained on a single platform which runs the following components: Management Server, End Point Manager (EPM) server and Analytic server. The scalable architecture enables the EPM and Analytic services to be separated over time to support very large organizations.
Agent
ITPMG Agent software runs transparently on the end-user's device (End Point - EP), either a desktop or laptop PC. The Agent continuously measures attributes related to the end-user's device and delivers this data to the End Point Manager (EPM).
Attributes measured by the Agent:
Dynamic: These include response time, throughput, etc. which are sent continuously to the EPM.
Static: Static attributes include the OS service pack, DNS in use, etc. These attributes are sent to the EPM once and are updated only when there is a change.
End Point Manager (EPM)
The EPM manages the interface to the Agents, retrieving and storing Agent measurements. A single EPM supports many Agents.
ITPMG Agent software runs transparently on the end-user's device (End Point - EP), either a desktop or laptop PC. The Agent continuously measures attributes related to the end-user's device and delivers this data to the End Point Manager (EPM).
Attributes measured by the Agent:
Dynamic: These include response time, throughput, etc. which are sent continuously to the EPM.
Static: Static attributes include the OS service pack, DNS in use, etc. These attributes are sent to the EPM once and are updated only when there is a change.
End Point Manager (EPM)
The EPM manages the interface to the Agents, retrieving and storing Agent measurements. A single EPM supports many Agents.
The EPM:
Aggregates raw data from the EPs and sends aggregated data to the ITPMG Management server for analysis by ITPMG Analytic Services:
....· Gathers the status information about the Agents
....· Updates EPM and Agent configurations and identifies disconnected Agents
Analytic Services
ITPMG Analytic Services delivers Performance Intelligence - data that is easy to interpret and act on according to true business priorities.
Analytic Services includes:
....· Creation of normal behavior baselines
....· Initiation of problem detection process
....· End-User group generation
....· Probable cause analysis
Management Services
ITPMG Management Services includes all services provided by the central unit, including external interfaces, UI and other internal management services.
The ITPMG Management UI
The management UI provides the interface for IT operations people to interact with the system. The interface supports multiple users and provides the information necessary to help IT operations manage end-user application performance problems.
The primary analysis view provides detailed information about the performance problems that affect end-users. The view provides IT operations with an understanding of the following:
....· What caused the system to alert?
....· Who is affected by the performance problem
The system automatically delivers a set of probable causes, enabling fast resolution.
Requirements:
The following requirements are for the base ITPMG system and for the end-user desktops (end points).
System
....· Linux Red Hat
....· Oracle DB
End Points
....· Supported Operating Systems
....· Windows 2000, Windows 2003 and Windows XP
Minimal Requirements
....· OS: Windows 2000
....· CPU: Pentium III, 600Mhz
....· RAM: 128MB
....· HD: 8GB drive
Recommended Configuration
....· OS: Windows XP
....· CPU: Pentium IV, 1Ghz
....· RAM: 256MB
....· HD: 20GB drive
Deployment Mechanisms
....· SMS
....· Any deployment technology that supports MSI packages
Operating Parameters
....· CPU Usage:
....· Up to 3% at any given time in recommended configuration
Disk Space:
....· Up to 20MB in normal operating conditions
Physical Memory:
....· Up to 10MB (normal operating conditions)
Virtual Memory:
....· Up to 35MB (normal operating conditions)
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Aggregates raw data from the EPs and sends aggregated data to the ITPMG Management server for analysis by ITPMG Analytic Services:
....· Gathers the status information about the Agents
....· Updates EPM and Agent configurations and identifies disconnected Agents
Analytic Services
ITPMG Analytic Services delivers Performance Intelligence - data that is easy to interpret and act on according to true business priorities.
Analytic Services includes:
....· Creation of normal behavior baselines
....· Initiation of problem detection process
....· End-User group generation
....· Probable cause analysis
Management Services
ITPMG Management Services includes all services provided by the central unit, including external interfaces, UI and other internal management services.
The ITPMG Management UI
The management UI provides the interface for IT operations people to interact with the system. The interface supports multiple users and provides the information necessary to help IT operations manage end-user application performance problems.
The primary analysis view provides detailed information about the performance problems that affect end-users. The view provides IT operations with an understanding of the following:
....· What caused the system to alert?
....· Who is affected by the performance problem
The system automatically delivers a set of probable causes, enabling fast resolution.
Requirements:
The following requirements are for the base ITPMG system and for the end-user desktops (end points).
System
....· Linux Red Hat
....· Oracle DB
End Points
....· Supported Operating Systems
....· Windows 2000, Windows 2003 and Windows XP
Minimal Requirements
....· OS: Windows 2000
....· CPU: Pentium III, 600Mhz
....· RAM: 128MB
....· HD: 8GB drive
Recommended Configuration
....· OS: Windows XP
....· CPU: Pentium IV, 1Ghz
....· RAM: 256MB
....· HD: 20GB drive
Deployment Mechanisms
....· SMS
....· Any deployment technology that supports MSI packages
Operating Parameters
....· CPU Usage:
....· Up to 3% at any given time in recommended configuration
Disk Space:
....· Up to 20MB in normal operating conditions
Physical Memory:
....· Up to 10MB (normal operating conditions)
Virtual Memory:
....· Up to 35MB (normal operating conditions)
Back to Availability and Performance Monitoring
Back to IT Performance Management and Measurement Service Offerings
Performance Services
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skill and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skill and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
ITPMG Services