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IT Rapid Review Assessment Services:
IT Measurements
Optional
In addition to the deliverables listed above, we can also assist our clients in a more detailed full
IT measurement assessment, create a client unique set of measurements, design a measurement
process, design a measurement dashboard and help implement the approved performance
measurements and management system.
Target Audience:
CIO, COO, CFO
IT Executives and Sr. Management who are responsible for IT performance management and
measurement across the enterprise and who want to gain alignment between their IT initiatives,
their business strategy, and their current priorities.
This assessment will help ensure that IT investments yield the expected benefits. It will also help
improve alignment between the IT function and the business.
Decision makers need quick, economical measurement solutions which target their most immediate
problems and position them to make fact based decisions. Organizations must measure such things
as risk, IT value, IT performance and more in order to manage and communicate effectively in
today's highly competitive and cost driven environment.
Many organizations, however, that have adopted approaches to measurement are not gaining the
benefits of improved performance and the ability to make better, more informed decisions. In effect,
most attempts at measurements provide a type of "placebo effect" rather than the direct impact of
understanding the cause and effect linkage between the measurement and its underlying cause
agents. The organization may feel progress is being made, but there is little objective and/or
scientific evidence that better decisions are being made. In other instances, the decision maker feels
that the issue is an "intangible" that defies the ability to measurement it.
Managers need real quantitative measurement solutions. The qualities of risk, value, process
alignment, and portfolio priority appear to be "intangible", but in fact can be measured in the same
manner as an actuary, economist, or financial analyst would measure them.
Our offering provides a fast, economical and efficient assessment of the current IT measurements
that enable organizations to track progress, evaluate process and organizational alignment, assess
investments, prioritize portfolios, business case development and reorient business decision making.
Our goal is to help our clients understand how effective measurements can be used to ensure a
greater degree of insights into high performance actions. Effective measurements will also help
clients mitigate the risk of executing incorrect actions and often point out unexpected opportunities.
Description:
The IT Rapid Review Assessment -IT Measurements offering is a fast and efficient assessment and
analysis that will provide:
• An assessment and evaluation of your organization's current IT measurements.
• A gap analysis comparing the current IT measurements to best practices
• A recommended foundation set of IT measurements
• Optionally, a set of IT "business related" measures
Our consultants have expertise in working with both large and small organizations. We have assisted
clients achieve the maximum benefits of their IT organization and we have assisted them in building
IT performance measurements programs that drove changes/improvements highlighted by the
measurements. The team also has experience in performing performance management process
maturity assessments, developing actionable IT strategies and plans, and improving overall IT
performance.
We team with our clients to develop the assessment based on their goals and business
requirements, and educate their team in the assessment process. We feel that this is important so
our clients can take ownership for the recommendations, and are capable of making continual
adjustments to any recommendations as changing business needs demand.
Deliverables
Standard
Our service offering delivers the following results:
• An assessment and evaluation of the current IT measurements. We review all current IT
•.measurements, related processes and alignment assumptions
• A gap analysis comparing your IT measurements to best practices
• A recommended foundation set of measures and IT measurements
• The IT metrics data dictionary
Our Consultants will deliver a detailed report that includes the above deliverables and present the
findings to our client's management.
Work effort may be on-site of off-site and is conducted as follows:
• Work effort is limited to 2 days for data gathering and assessment and one day for
•.presenting findings in an interactive session
• ITPMG assumes, client has readily available inventory, process descriptions, current
•.measurements, and organizational alignment documentation and/or will send to ITPMG
•.within 2 business days upon request
• ITPMG will present findings and recommendations within 7 business days after receipt of all
•.information/data from the client and present to the CEO, CIO, CFO and COO
ITPMG Services
Rapid Review Assessment Solution Suite Service Offerings:
Rapid Review - Measurements Assessment