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Municipality Performance Management (MPM) Service
As we all know budgets continue to increase. And, it's often not very clear how planned
improvements will be measured and reported related to the requested funds. Managers and
executives generally lack the information to make difficult choices between competing needs and to
evaluate improvements in different areas. Officials are also limited in gaining federal and state
allocations and grants because they are not able to relate the money spent to the success in
meeting relevant national standards.
Performance and measurement tracking is a partial answer. We believe, however, it's more important to have a common set of related measures implemented across all related constituents that enable your organization to integrate results against local objectives as well as relevant broader objectives where and when appropriate. A set of related measures allow cities and municipalities to gain savings by improving integration, efficiency and effectiveness.
Description
The Municipality Performance Management (MPM) offering encompasses a set of Key Performance Indicators (KPIs) and performance metrics that spans all areas for municipalities and forms the heart of a performance management program. This proven "toolkit" encompasses the definition and documentation of performance metrics/KPIs for all city divisions and agencies.
MPM is based on practical experience gathered through many implementations that included building hundreds of balanced scorecards, working with thousands of pages of government requirements, interfacing with numerous systems and conversion of existing reports, and conducting numerous work sessions with hundreds of members of the staffs in all areas of local government.
MPM can also be customized in MS Excel or imported to your "tool" of choice.
Deliverables
Standard
ITPMG's consulting service provides a starter set of measurements and documentation designed to help a department/area within a municipal government make better decisions related to efficiency and effectiveness. The starter set includes the following:
Performance and measurement tracking is a partial answer. We believe, however, it's more important to have a common set of related measures implemented across all related constituents that enable your organization to integrate results against local objectives as well as relevant broader objectives where and when appropriate. A set of related measures allow cities and municipalities to gain savings by improving integration, efficiency and effectiveness.
Description
The Municipality Performance Management (MPM) offering encompasses a set of Key Performance Indicators (KPIs) and performance metrics that spans all areas for municipalities and forms the heart of a performance management program. This proven "toolkit" encompasses the definition and documentation of performance metrics/KPIs for all city divisions and agencies.
MPM is based on practical experience gathered through many implementations that included building hundreds of balanced scorecards, working with thousands of pages of government requirements, interfacing with numerous systems and conversion of existing reports, and conducting numerous work sessions with hundreds of members of the staffs in all areas of local government.
MPM can also be customized in MS Excel or imported to your "tool" of choice.
Deliverables
Standard
ITPMG's consulting service provides a starter set of measurements and documentation designed to help a department/area within a municipal government make better decisions related to efficiency and effectiveness. The starter set includes the following:
Optional
ITPMG's unsurpassed knowledge of performance management measurements is available to create a unique set of measures and metrics specifically designed for that client. The unique complete set of measures and documentation would include among other things:
ITPMG's unsurpassed knowledge of performance management measurements is available to create a unique set of measures and metrics specifically designed for that client. The unique complete set of measures and documentation would include among other things:
• Documentation of Department/Area Objectives & Goals: - Documented drivers for the area
•."business".
• Documentation of Key Performance Indicator (KPI) Requirements: - Documented KPI
•.requirements that identifies and defines specific:
•. v.v.- KPI/Measures - that support the Business Objectives & Goals
•. v.v.- Targets - that are pre-set to measure progress (often based on National Standards)
•. v.v.- Source and Distribution - an analysis of where the KPIs will come from and where they
•. v.v.v.will be sent
•. v.v.- Explanations - a definition of specific Goals or KPIs in greater detail
•."business".
• Documentation of Key Performance Indicator (KPI) Requirements: - Documented KPI
•.requirements that identifies and defines specific:
•. v.v.- KPI/Measures - that support the Business Objectives & Goals
•. v.v.- Targets - that are pre-set to measure progress (often based on National Standards)
•. v.v.- Source and Distribution - an analysis of where the KPIs will come from and where they
•. v.v.v.will be sent
•. v.v.- Explanations - a definition of specific Goals or KPIs in greater detail
• KPI Requirements Template: - A Requirements Template that can be used for gathering
•.existing and defining new custom performance criteria
• User Documentation Template: - A User Documentation Template to facilitate development
•.of a customized document that supports the performance management program
• Starter Set of KPI Series of Reports: - A sample series of graphical reports built in MS Excel,
•.displaying the KPI results
• Work Plan Template: - A Work Plan template that outlines the steps, responsibilities and
•.time-frames to get the custom program underway
•.existing and defining new custom performance criteria
• User Documentation Template: - A User Documentation Template to facilitate development
•.of a customized document that supports the performance management program
• Starter Set of KPI Series of Reports: - A sample series of graphical reports built in MS Excel,
•.displaying the KPI results
• Work Plan Template: - A Work Plan template that outlines the steps, responsibilities and
•.time-frames to get the custom program underway
• Unique KPI Design: Design of a unique set of KPIs for the department and/or the entire municipal government.
• Concepts Guide: - A guide describes the underlying theory and practical applications of Balanced Scorecard v.and measurements/KPIs.
• KPI Performance Dashboard: - An automated visualization tool that allows management to view all the v.important measurements/KPI's in a simple, easy to understand pictorial format.
• Ongoing support: ITPMG offers ongoing analytical and research support for the MPM results.
• Concepts Guide: - A guide describes the underlying theory and practical applications of Balanced Scorecard v.and measurements/KPIs.
• KPI Performance Dashboard: - An automated visualization tool that allows management to view all the v.important measurements/KPI's in a simple, easy to understand pictorial format.
• Ongoing support: ITPMG offers ongoing analytical and research support for the MPM results.
Target audience
The Municipality's: CFO, Budget Director, CIO, Chief Accounting Officer (CAO)
The executive and management team(s) responsible for budgeting and related performance planning and delivery will gain key information critical to cost-effective actions in the city.
This service will enable the municipality officials/management team to be sure that their targeted goals are met by proactively managing towards them through a consistent, transparent and readily accessible performance measurement system.
The Municipality's: CFO, Budget Director, CIO, Chief Accounting Officer (CAO)
The executive and management team(s) responsible for budgeting and related performance planning and delivery will gain key information critical to cost-effective actions in the city.
This service will enable the municipality officials/management team to be sure that their targeted goals are met by proactively managing towards them through a consistent, transparent and readily accessible performance measurement system.
Performance Services
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
ITPMG Services
Performance Management and Measurement Service Offerings:
Municipality Performance Management Service