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© 2011 ITPMG, LLC. All rights reserved.
IT Performance Management Program Development
• Relevant business critical success factors and IT’s impact on them
• IT’s critical success factors and the KPIs necessary to measure the services and processes
•.associated with them
• Demonstration of the alignment between IT and business units involved
• Training for your personnel in order for them to create and modify measures into the future
• Optionally, automated IT performance scorecards, tailored to users and capable of
•.automatically generating standard and customized performance reports
• IT’s critical success factors and the KPIs necessary to measure the services and processes
•.associated with them
• Demonstration of the alignment between IT and business units involved
• Training for your personnel in order for them to create and modify measures into the future
• Optionally, automated IT performance scorecards, tailored to users and capable of
•.automatically generating standard and customized performance reports
Performance Services
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
ITPMG Services
IT Performance Management Program Development
Performance Management and Measurement Service Offerings:
Utilizing ITPMG’s unique tools and techniques, this service establishes the primary set of key
performance indicators (KPIs), measures and metrics required to optimize, improve and monitor
performance of your IT services, processes and personnel. For IT organizations prepared to move
from “tactical” to “strategic” measurement we build the KPIs used to communicate IT’s business
value and impact, to your business partners. The organization’s baseline performance is determined
and business as usual and stretch targets are set. All measures are created using automated
scorecard software which, at your option, can them be implemented on a turnkey basis.
The Benefits of the IT Performance Management Development Service
All the benefits of the IT Metrics Assessment service plus the following additional benefits:
The Benefits of the IT Performance Management Development Service
All the benefits of the IT Metrics Assessment service plus the following additional benefits:
• Provides IT management with the information necessary to make fact based decisions
• Sets performance objectives which provide unambiguous goals for the IT organization
• Clearly and consistently communicates IT’s performance to all levels of the organization
• Demonstrates and communicates the business value of IT in terms and in language relevant to
•.business partners and users
• Optionally automates the collection of data for creation, updating and maintenance of metrics
•.and production of performance reports thereby optimizing resources and increasing reliability
•.and creditability
• Sets performance objectives which provide unambiguous goals for the IT organization
• Clearly and consistently communicates IT’s performance to all levels of the organization
• Demonstrates and communicates the business value of IT in terms and in language relevant to
•.business partners and users
• Optionally automates the collection of data for creation, updating and maintenance of metrics
•.and production of performance reports thereby optimizing resources and increasing reliability
•.and creditability
IT Performance Management Development Service Deliverables
All the deliverables associated with the IT Metrics Assessment service and Initialization of the IT Performance Management program including:
All the deliverables associated with the IT Metrics Assessment service and Initialization of the IT Performance Management program including:
• The benchmark measures for current performance
• Establishment of improvement targets
• Both leading and lagging indicators of performance
• The set of operational KPIs most important to the IT organization
• The set of KPIs most important to the business
• Underlying performance measures and metrics that KPIs are build upon
• SLAs where applicable
• Establishment of improvement targets
• Both leading and lagging indicators of performance
• The set of operational KPIs most important to the IT organization
• The set of KPIs most important to the business
• Underlying performance measures and metrics that KPIs are build upon
• SLAs where applicable
A final report with observations, conclusions and recommendations associated with the continued
use of your IT Performance Management program including: