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IT Service Transformation - Strategic Process Improvement
© 2011 ITPMG, LLC. All rights reserved.
Deliverables
A typical SPI study will include the following deliverables:
Business Alignment - Identification and mapping of the organization's tactical and strategic business and technology requirements.
Baseline Assessment - A multidimensional evaluation of existing processes and policies against best practices and peer organizations.
Strategy Development - A concrete roadmap for achieving the desired outcomes including Quick Hits, KPI, awareness and training campaigns, execution strategy and approach.
Critical Program Management - A comprehensive execution and change management program to increase probability of success.
Benefits:
A typical SPI study will include the following deliverables:
Business Alignment - Identification and mapping of the organization's tactical and strategic business and technology requirements.
Baseline Assessment - A multidimensional evaluation of existing processes and policies against best practices and peer organizations.
Strategy Development - A concrete roadmap for achieving the desired outcomes including Quick Hits, KPI, awareness and training campaigns, execution strategy and approach.
Critical Program Management - A comprehensive execution and change management program to increase probability of success.
Benefits:
Performance Services
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
Software Development Process Improvement
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
Software Development Process Improvement
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
ITPMG Services
Software Development Process Improvement Service Offerings:
Accelerating ITIL Process Deployment
ITIL and ISO 20000 Assessments
IT Service Transformation (Using ITIL, CMMI, COBIT, and PMBOK)
Competency Development and Training
Regulatory Compliance IT Support Assessment and Strategy
Quality Assurance and Testing Process Assessment
Software Asset Management
ITIL and ISO 20000 Assessments
IT Service Transformation (Using ITIL, CMMI, COBIT, and PMBOK)
Competency Development and Training
Regulatory Compliance IT Support Assessment and Strategy
Quality Assurance and Testing Process Assessment
Software Asset Management
Business organizations of all types - commercial, government and nonprofit - are recognizing the
importance of information technology (IT) Service Management, IT Process Improvement and
implementation of best practices frameworks. This is being driven by the demands of more complex
Web composite applications that mandate higher availability, reliability and closer collaboration
among the traditional IT silo, as well as senior management's goal of delivering growth and
expansion with less or same resources using commonly implemented best practices. IT Industry de
facto process standards and best practices frameworks such as OGC's ITIL®, SEI's CMMI® and
PMI PMBOK® combined with Program Management best practices provide an excellent opportunity
for organizations worldwide to transform their IT delivery and execution capabilities.
What are the main reasons for improving internal IT processes?
What are the main reasons for improving internal IT processes?
• Improve IT and Business Alignment
• Build Trust and Credibility
• Ensure Regulatory Compliance
• Improve IT Efficiencies
• Implement Best Practices
• Improve Execution Capability
• Reduce Costs
• Build Trust and Credibility
• Ensure Regulatory Compliance
• Improve IT Efficiencies
• Implement Best Practices
• Improve Execution Capability
• Reduce Costs
Description
The Strategic Process Improvement (SPI) offering is focused on helping clients improve their execution capability in IT by leveraging industry recognized best practice frameworks such as ITIL®, CMMI® and PMBOK®. Our key differentiator is our unrelenting focus on culture and human side of change.
Key issues are addressed:
The Strategic Process Improvement (SPI) offering is focused on helping clients improve their execution capability in IT by leveraging industry recognized best practice frameworks such as ITIL®, CMMI® and PMBOK®. Our key differentiator is our unrelenting focus on culture and human side of change.
Key issues are addressed:
• How to align the technology services organization with the business?
• How to align and rationalize multiple IT quality and process improvement efforts?
• How to meet client expectations more often and more consistently?
• How to do more with existing or fewer resources in IT?
• How to improve manageability and accountability in the IT organization?
• How to effectively address the myriad of regulatory compliance requirements?
• How to minimize the overall cost of computing as more complex composite Web applications
•.are deployed?
• How to ensure best practices are leveraged by the organization?
• How to align and rationalize multiple IT quality and process improvement efforts?
• How to meet client expectations more often and more consistently?
• How to do more with existing or fewer resources in IT?
• How to improve manageability and accountability in the IT organization?
• How to effectively address the myriad of regulatory compliance requirements?
• How to minimize the overall cost of computing as more complex composite Web applications
•.are deployed?
• How to ensure best practices are leveraged by the organization?
Strategic Process Improvement:
• ITIL (IT Operations)
• CMMI (Software Development)
• PMBOK (Project Management)
• COBIT (Governance)
• PIP (Process Improvement Program)
• CMMI (Software Development)
• PMBOK (Project Management)
• COBIT (Governance)
• PIP (Process Improvement Program)
• Aligns IT service portfolio
• Better asset utilization
• Builds trust and credibility
• Decreases "fire fighting"
• Improves availability
• Improves IT employee productivity
• Improves morale
• Improves value of IT
• Reduces costs
• Better asset utilization
• Builds trust and credibility
• Decreases "fire fighting"
• Improves availability
• Improves IT employee productivity
• Improves morale
• Improves value of IT
• Reduces costs
Target Audience
CIO (primary), CFO
IT executives responsible for improving IT Service Management, Project Delivery Capabilities and Software Development practices. This offering provides an enterprise wide framework for improving IT Service Management, Project Delivery Capabilities and Software Development practices.
CIO (primary), CFO
IT executives responsible for improving IT Service Management, Project Delivery Capabilities and Software Development practices. This offering provides an enterprise wide framework for improving IT Service Management, Project Delivery Capabilities and Software Development practices.