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IT Metrics Assessment Service
Other components of IT Performance Management & Measurement Service Offerings:
Performance Services
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
Performance Management & Measurement Services
Benchmarking Services
ERP Optimization Services
ITIL Services
Risk Management
Skills and Compentency Management
Planning and Strategy Services
Business Planning and Analysis
Business Process Management
Contract and License Management Review and Analysis
Enterprise Network Infrastructure Strategy and Planning
Enterprise Resource Planning (ERP) Strategy Services
IT Strategy and Plan Review
Storage Strategy and Plan Review
Security and Regulatory Compliance Strategy and Planning
Vendor and Technology Analysis
ITPMG Services
IT Metrics Assessment Service
Performance Management and Measurement Service Offerings:
The IT Metrics Assessment Service identifies, catalogues and assesses current IT measures,
metrics and reports. Items are assessed for many qualities and characteristics including:
• Value to management
• Value to business partners
• Reliability and creditability
• Redundancy and resource requirement
• Level of automation
• Value to business partners
• Reliability and creditability
• Redundancy and resource requirement
• Level of automation
Additionally the service establishes which of ITPMG’s seven measurement dimensions are being used
and which others should be used for measuring the performance of IT services, processes and
personnel:
v.vRetrospectivev.vProspective
v.vRetrospectivev.vProspective
• Cost
• Time
• Quality
• Alignment
• Time
• Quality
• Alignment
• Marurity
• Agility
• Capability
• Agility
• Capability
This service also identifies those areas of the business where IT is having a significant impact, but
no key performance indicators are in place to measure that impact. Finally, IT Metrics Assessment
identifies those areas of IT performance that are not being measured at all.
The Benefits of the IT Metrics Assessment Service:
The Benefits of the IT Metrics Assessment Service:
• Establishes the catalogue of measures, metrics and reports used to create the IT
•.Performance Management data dictionary
• Eliminates metrics and reports that have little value and/or are redundant, and reduces the
•.amount of resources required to produce and maintain them
• Reveals the areas of IT’s greatest business impact
• Provides an analysis of which IT services and processes are not being measured and which
•.require the adoption of additional measurement dimensions
• Establishes the solid foundation for building the IT Performance Management program
•.Performance Management data dictionary
• Eliminates metrics and reports that have little value and/or are redundant, and reduces the
•.amount of resources required to produce and maintain them
• Reveals the areas of IT’s greatest business impact
• Provides an analysis of which IT services and processes are not being measured and which
•.require the adoption of additional measurement dimensions
• Establishes the solid foundation for building the IT Performance Management program
IT Metrics Assessment Service Deliverables:
• The IT metrics data dictionary
• The IT Metrics Assessment Report
• Recommendations to improve and increase the value of the measures and metrics being used
• Gap analysis and resulting matrix of IT services and processes, their current measures and
•.metrics and which measurement dimensions need to be added
• The recommended foundation set of measures and metrics for the IT Performance Management
•.program
• The strategic plan for building or enhancing the IT Performance Management program
• The IT Metrics Assessment Report
• Recommendations to improve and increase the value of the measures and metrics being used
• Gap analysis and resulting matrix of IT services and processes, their current measures and
•.metrics and which measurement dimensions need to be added
• The recommended foundation set of measures and metrics for the IT Performance Management
•.program
• The strategic plan for building or enhancing the IT Performance Management program