Benchmark Services

Our solution can give clients the results necessary to answer these questions and many more. It is through our solution that clients can now obtain baseline and comparative benchmarks of their organizations in order to fully understand how their investment impact the organization and where key changes need to be made in order to improve overall efficiencies and be more responsive to our customer base.

Description
Our product is a cost efficiency and quality of service benchmark that is customizable to the client's needs. The product is a unique, one of a kind solution that provides consistent results and formats from client to client and from benchmark to benchmark. Through our state of the art analysis system, we automatically analyze client data, build statistical results, select peer organizations and produce final reports and charts.

Deliverables
Standard

ITPMG's consulting service provides a written analysis of the results that is presented through easily understood charts and graphs.The benchmark results provide the required metrics regarding hardware, software, sourcing, personnel and workload activities associated with each functional area of an IT organization. The analysis includes a completely independent set of recommendations based on quality data that is validated, normalized and continually updated to reflect today’s performance results.

Optional

In addition to a written analysis we can one of our team's professionals come to the client site and present the results to the CIO-IS staff. Along with walking the client through the report we can answer questions about the process, data and results.

Advanced Phone Support
When a client desires increased technical and process support during the benchmarking process they can engage our staff, via phone, for guidance on any issues they may have and to answer definitional and process related questions. Phone support is available between 9AM and 5PM EST Monday-Friday.

Onsite Data Collection Support
For those clients desiring dedicated expert support during data collection we can send one of our team's professionals to them. We will travel to the client's site and provide dedicated support to the IS/IT staff to better ensure the right data is collected. Our team member will spend up to 3 days onsite supporting the client's efforts.

Target audience
CIO (primary), CEO, CFO.
Enterprises need to use comparative analysis to support their decisions in the complex business and IT environment the work in on a daily basis.

One of the biggest challenges to every CIO and senior executive today is the determination of where and how much to invest in IT. Our solution provides a comparative analysis of performance metrics for workload, costs, staffing, sourcing, complexity and ageing against industry peers. Through our product, results are standardized and understandable. The solution follows a standardized process of data collection, validation, statistical analysis, and report generation. The benchmark results provide the required metrics regarding hardware, software, sourcing and personnel associated with each functional area of an IT organization. This gives clients the ability to answer questions such as: