ITIL Services

The Alignability™ Process Model provides field-proven processes for the HP OV Service Desk, Peregrine Service Center and Remedy ARS service management application. It has been developed for Information Technology (IT) service providers to enable them to deal with the fast pace of change within their industry. Most service providers are so involved in the day-to-day operations that they have little time left to add new services or to improve existing ones. Because of this limited ability to improve their service offering, service providers often have trouble competing with other organizations offering similar services. It does not matter whether the service provider is the IT department of a larger organization, or a company which core business is the provision of IT services. Both types of organizations need to provide advanced functionality at a competitive service level and price.

The shift from day-to-day support towards improvement is imperative if a service provider wants to continue to meet the ever-changing requirements of its customers. By implementing the Alignability™ processes, service providers can shift their focus from keeping their current services up and running to improving their services. Service provider organizations save at least 4 months of process definition effort and several weeks of tool configuration (HP) effort by choosing the Alignability™ Process Model. This represents a significant cost savings that does not even consider the fact that all major risk factors are removed from a service management implementation when the Alignability™ Process Model is used. The risk that the organization cannot come to an agreement during the process definition phase, or the risk that the agreed-on processes cannot be supported by a service management application without several months worth of customization effort, no longer apply when the Alignability™ Process Model is used.

Proven Process Model
The processes described within the Alignability™ Process Model were originally documented in 1998 and condensed into a concise and manageable standard in 1999. Over the years, the processes have been rewritten numerous times. Every implementation of the processes has yielded ideas for their improvement. Today, organizations looking for truly field-proven service management processes can benefit from this continuous effort of improvement. There are over 140 implementations of the Alignability™ process model worldwide.

Description
The Alignability™ Process Model is split into two modules; the Service Support module and the Service Delivery module.

The Service Support module provides the basis for a solid service management implementation.
Configuration Management
Alarm Management
Incident Management
Problem Management
Change Management
Release Management

The Service Delivery module includes the more advanced processes.
Service Level Management
Availability Management
Capacity Management
Continuity Management

Deliverables
The Alignability Developer edition includes the following:
Core ITIL Process Model
Process Support Templates
Alignability Implementation Plan

Benefits
Accelerate your ITSM implementation
Ensures best practices are being followed
Builds trust and credibility
Decreases "fire fighting"
Improves availability
Improves IT employee productivity
Minimize the need for customization
Improves value of IT
Reduces costs
Reduces employee training time in half

Target Audience
CIO (primary), CFO
IT executives who have the responsibility for IT Service Management and ITIL deployment. This offering provides a way to accelerate a company's IT Service Management and ITIL deployment effort by a factor 2 to 5 by using proven process models.